6 - 8 November 2018 Vienna, Austria

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FAQ - Frequently Asked Questions

Find the answers to your questions here and get all the information you need to join us in Vienna! 

 

Click on each box to read the frequently asked questions and answers.

General

General

What is European Utility Week?

European Utility Week is your platform for achieving a fully integrated and interconnected electricity system and market in Europe. We host the environment for all key players in the smart energy ecosystem to come together and discuss European strategy to achieve a smooth transition towards a low carbon energy supply.

This is reflected throughout the event from the exhibition, where we work with the most valuable solution providers, to addressing the key business challenges in the Summit programme.

The event is a business, innovation, networking and information platform and is seen by the industry as their terrain. They use the event as their annual meeting place to thrash out strategies and do business to help drive efficiencies in meeting their sustainable development goals.

More information

 

When and where does it take place?

From 6-8 November 2018 in Messe Wien, Vienna, Austria.

More information  

 

What is the official schedule of the event?

Check this page for the official event schedule. 

Click here to check the event Programme - Summit & Hub Sessions. 

 

How can I get involved in EUW?

European Utility Week 2018 brings new conference formats, truly interactive Hub Sessions, engaging networking areas, relevant Hubs & Zones on the Exhibition Floor, live technology demonstrations and personalised event experiences! Check this page for more information.

 

Who will I meet during the event?

At European Utility Week you can meet with experts from utilities, network operators, vendors, consultants, startups and system integrators covering the entire smart energy value chain. We are looking forward to welcoming a total of 12,000 industry experts, 600+ exhibitors, 400+ speakers and 500+ utilities in Vienna. Check this page for more information about our audience. 

 

What is the difference between the Summit Programme and the Hub Sessions Programme?   

The Summit Programme offers a strategic and policy forming environment, serving every level of the utility value chain. The Summit's fine-tuned content offering includes different tracks and themes, bringing together C-level experts and innovative thinkers within the utility industry, offering the right platform to brainstorm and strategise about the industry's challenges ahead.

The free-to-attend Hub Sessions offer a dynamic format and engaging Q&As, allowing attendees to network in an exclusive topic-led setting. This creates the right environment to help utilities tackle the challenges they face in an ever-changing environment.

Check this page for more information. 

 

What are the Commercial and Industrial Energy user Days - CIED?

Commercial and Industrial Energy user Days - CIED was launched by European Utility Week as a platform to respond to the growing interest of the sector in facilitating a faster pace for greater energy efficiency. The CIED approved Programme highlights the most recent developments in the energy transition topics and provides large energy users with a journey through the various sessions of the 3-day Summit programme at EUW and a dedicated session on the 7th of November.

More information here.

 

What is Initiate!?

Initiate!  was launched by European Utility Week as a platform for startups, students, young professionals and established professionals to share ideas and innovations.

The Initiate! programme stimulates innovation and change in the energy industry by including all players in the discussion – all with the intention to catapult the industry forward.

Initiate! includes dedicated programmes for startups, students / young professionals and investors.

Read all about it here

 

What is Accelerate 2 Initiate!?

Accelerate 2 Initiate! is an exclusive matchmaking programme between corporates and startups.

Each corporate & the Initiate! jury will select one startup as a winner for their pilot project in cooperation with the cooperate.
For more information, please click here.

 

When will startups pitch their presentations?

  • The startups that are selected by the corporates for the Accelerate 2 Initiate! Programme will get the chance to pitch on the 6th of November between 14.00 and 16.00.
  • The startups that do not get selected for the Accelerate 2 Initiate! Programme will get the chance to do an elevator pitch in the morning session of the 6th of November.

Click here to see the overview of the Initiate! Programme.

Registration

Registration

How can I attend the event?

You can attend EUW as a Visitor, a Summit delegate, a student or you can be part of the event as a Sponsor, an Exhibitor or a Partner.

Click here to check all the registration options available and register.

Click here to get involved as a Sponsor or Exhibitor.

Note: Pre-event registration as a Visitor is free of charge. Anyone who registers on site during the event, from the 6th to the 8th of November at the Messe Wien, will be charged €99.

 

Is the event free of charge?

Online Visitor Registration is free – a Visitor Pass will give you access to the Exhibition Floor, the Hub Sessions, the co-located events and the Networking Receptions. Check this page for more information. 

Anyone who registers on site during the event, from the 6th to the 8th of November at the Messe Wien, will be charged €99.

 

Until when can I register to the event?

Online registration for Free Visitor Pass will be available until Monday, 5th of November. Anyone who registers on site during the event, from the 6th to the 8th of November at the Messe Wien, will be charged €99.

Online registration for Summit Pass will be available until Friday, 2nd of November. If you decide after 2nd of November that you would like to attend the Summit, passes will be available on site for the applicable rate.

You can register on this page.

 

Do I have to pay to access the Hub Sessions?

Access to the Hub Sessions is included in your free Visitor Pass – all you have to do is register here.

Note: Pre-event registration as a Visitor is free of charge. Anyone who registers on site during the event, from the 6th to the 8th of November at the Messe Wien, will be charged €99.

 

What is the difference between a Visitor Pass, a Summit Pass and a Premium Summit Pass?   

A Visitor Pass is free and gives you access to the Exhibition Floor, the Hub Sessions, the Initiate! Hub and the Networking Receptions. Your Visitor Pass is valid for all 3 days of the event.

A Summit pass grants you access to all the above, plus the exclusive Summit area, where you will be able to attend the Summit programme, networking sessions and have access to the Premium Lounge. Your Summit pass is valid for all 3 days of the event and different rates are applicable, depending on the date you register and your company type. 

A Premium Summit Pass gives you access to all the above, plus lunch and refreshments. Your Premium Summit pass is valid for all 3 days of the event and different rates are applicable, depending on the date you register and your company type. 

Check this page for more information. 

 

Are there group discounts to attend the Summit?

Yes. If you want to register a group of people to attend the Summit, there are different registration rates applying to Utilities/ Cities/ Governments/ Non-Profit, Traders and Vendors.

All the details are available on this page

 

What are the payment methods available?

You can pay for your Summit pass by bank transfer or with credit card. You can select the payment method during the registration process.

 

Do I need to register for an Exhibitor Pass?

Yes, all exhibitors need to register for the event, using their customised link available in the Exhibitor Portal

Build up passes: It is mandatory to have a build up pass, but it is not necessary to pre-register for one. As soon as you or your stand builder arrive at the Messe Wien, leave your details with the security guard and receive a printed sticker which you can wear to enter the premises during the build up.

 

Can students attend the Summit for free?

Students can apply to the Initiate! - Young Talent Programme if they want to attend the Summit for free. Their application will be considered by a selection committee and selected students will be asked to contribute to the Initiate! final report as well. 

Applications for Student Passes are open - click here to apply.

 

How can I join CIED - Commercial and Industrial Energy user Days?

If you work for a commercial or industrial energy user on decreasing the use of energy, or the related costs, you can apply for a complementary all-access pass so you can attend all EUW sessions and the CIED dedicated programme.

You can apply here

Your application will be confirmed within 1 week by the organiser, via e-mail.

 

I am a member of the press. How can I join EUW?

As a press pass holder, you’ll be given access to our top speakers and ambassadors, as well as full access to the 3-day event, the exhibition, all Hub Sessions and to the Strategic Summit. We will also assist you in setting up interviews which you can conduct in our dedicated media centre.

Check this page to apply for a press pass. 

 

I am speaker. Do I need to register for the event?

Yes, you should register for your Contributor pass as soon as possible by filling out a form available in the Speaker Portal. If you don’t know how to access your Speaker Portal, get in touch with our Content team: conference@synergy-events.com

 

I have registered, but I didn’t receive a confirmation e-mail. What can I do?

Please check your Spam Folder for the confirmation e-mail. If it is not there, send us an e-mail at service@european-utility-week.com and let us know which was the e-mail address you registered with, so our team can help you.

 

I have made a mistake during registration. How can I edit my information?

If you have registered for a Visitor Pass, you can click on this link and use your Registration key to update your registration.

If you have registered for a Summit Pass, send us an e-mail at service@european-utility-week.com and let us know which was the e-mail address you registered with, so our team can help you.

 

How do I get my ticket to access European Utility Week?

1 week prior to the event you will receive an e-mail from the organisers with your barcode voucher. Take this with you to the event on your phone/ tablet or as a print out. At the registration area you will be able to scan your barcode and receive your badge for the 3-days of the event. 

Travelling to Vienna & Venue

Travelling to Vienna & Venue

Can I book my hotel and flight to Vienna at discounted rates?

Yes, EUW works with dedicated agents that provide special discounts and rates for hotel bookings around the venue and flight reservations to Vienna, as well as discounted public transport tickets. 

Click here to know more. 

 

Can I get a VISA invitation letter from the organiser?

Yes, we can provide you a VISA invitation letter. Click here to check if you need a VISA to travel to Vienna and send us an e-mail if you need a VISA invitation letter.

 

How do I get to the Messe Wien?

This page will let you know what the different travelling options to the Messe Wien are.

 

Will there be free WI-FI in the Messe Wien during EUW?

During EUW there will be open Wi-Fi available for all visitors in the exhibition halls and Summit rooms. This network will be able to support all basic internet functionalities (mobile devices / event website access). Access details will be shared on site, in our printed floorplan and venue signage.

 

Will there be a cloakroom?

The cloakroom is located in the basement of the entrance hall (Entrance A) and it opens daily from 30 minutes prior to and until 30 minutes after show hours. Please note that a 2 EUR fee applies per item.

 

Will there be an ATM?

You can find an ATM on the right side of the Mall walkway between the entrances to Hall A and Hall B.

Speakers

Speakers

I am interested in speaking. How can I submit an abstract? 

If you  are interested in speaking at EUW, you can fill out the form on this page. We will get in touch with you shortly.

 

I am a speaker, do I need to register for the event?

Yes, you should register for your Contributor pass as soon as possible by filling out a form available in the Speaker Portal. If you don’t know how to access your Speaker Portal, get in touch with our Content team: conference@synergy-events.com

Exhibitors

Exhibitors

How can I get in touch with the organisers?

Exhibitors can e-mail us at exhibitor@synergy-events.com

 

How can I access all the rules, regulations, deadlines and other relevant information about my participation as an exhibitor?

All the relevant information for you and your stand builder is available in the Exhibitor Portal.

If you don’t have your access details to the Exhibitor Portal, get in touch with the organisers 

 

How can I update the information about my company on the website?

You can update your company information on the website via the Exhibitor Portal.

If you don’t have your access details to the Exhibitor Portal, get in touch with the organisers 

 

Do I need to register for an Exhibitor Pass?

Yes, all exhibitors need to register for the event, using their customised link available in the Exhibitor Portal

Build up passes: It is mandatory to have a build up pass, but it is not necessary to pre-register for one. As soon as you or your stand builder arrive at the Messe Wien, leave your details with the security guard and receive a printed sticker which you can wear to enter the premises during the build up.

 

Will there be free wi-fi in the Messe Wien during EUW?

During EUW there will be open Wi-Fi available for all visitors in the exhibition halls and Summit rooms. This network will be able to support all basic internet functionalities (mobile devices / event website access). Access details will be shared on site, in our printed floorplan and venue signage.

To ensure the stability and quality of this network, it is not allowed for exhibitors to create their own wireless network. If the general network does not suffice for the specific wireless requirements of the exhibitor that go beyond usage of mobile phone, Kapsch can be contacted to look at the situation and find alternatives and wired internet can be ordered via your Exhibitor Portal

 

Do you have more questions?    

 

Visitor Portal

Visitor Portal

HAVE YOU CHECKED THE VISITOR PORTAL PAGE?

 

How do I access the Visitor Portal?

  • Go to the Log In Page
  • Insert the e-mail address you used to register for the event; the password was sent to you via e-mail. If you don't know where the e-mail is, click on the 'FORGOT / RESET PASSWORD' link in the Log In Page so you receive an e-mail to create a new password.

 

How do I get my password to access the Visitor Portal?

The password to your Visitor Portal has been sent out to you via e-mail after your registration. If you haven’t received this or if your password doesn’t work, you can also go to the Log In Page and click on the 'FORGOT / RESET PASSWORD' link to create a new password.

Please note your e-mail address will only be recognised if you have opted in to the Visitor Portal while registering.

 

How do I change my details in the Visitor Portal?

Attendees and Speakers can change their details themselves, on the ‘Profile’ menu, including your password.

You can also update your preferences, so that your recommendations match your interests. 

If you’re an Exhibitor or Sponsor, log in to your Exhibitor Portal to change your company information – this will be automatically updated within the Visitor Portal

 

Can I change my password to access the Visitor Portal?

Yes, you can go to Profile and click on ‘Edit Profile’ and then on ‘Account’ – here, you can create a new password to access the Visitor Portal.

If your password doesn’t work or you don’t know where it is, you can also go to the Log In Page and click on the 'FORGOT / RESET PASSWORD' link to create a new password.

Please note your e-mail address will only be recognised if you have opted in to the Visitor Portal while registering.

 

On which devices can I access the Visitor Portal?

The Website and the Visitor Portal are all in the same platform and all the information about the event will be available across all your devices, via your Internet browser - desktop, laptop, tablet and mobile phone.

You don't need to download an event app - all you have to do is browse the website.

 

Do I have access to the attendees list in the Visitor Portal?

Yes, the attendees list is accessible in the Visitor Portal and you can search for who you want to find. Go to the Matchmaking menu, People tab, and check out who you can meet in Vienna!

Have you found who you’re looking for? Then send them a direct message or an appointment request by clicking one of the icons in front of their names.

Don’t forget to check Your Recommendations: we use your preferences to recommend other attendees and exhibitors to you that match your interests!

Note: Due to the GDPR regulation, the attendees list available in the Visitor Portal includes only the names of attendees who gave their consent to be a part of the public list and this networking platform. Those who have not given their consent are not listed.

 

How can I connect with other attendees in the Visitor Portal?

If you find someone who you want to connect with in the People list (Matchmaking tab), you can click on one of the icons in front of their company name and: 

  • send an appointment request 
  • add them to your Contacts list

 

How can I connect with exhibitors in the Visitor Portal?

If you find an exhibitor who you want to connect with in the Exhibitors list (Matchmaking tab), you can click on one of the icons in front of their names and: 

  • send them a direct message 
  • send an appointment request 
  • add them to your Contacts list

 

How do I check my messages in the Visitor Portal?

You can check your messages within the Visitor Portal by clicking the blue circle on top of the left-hand menu.

 

How do I check my appointments requests in the Visitor Portal?

You can check your appointments requests within the Visitor Portal by going to the Appointments tab and checking the right-hand bar.

 

Can I download my appointments schedule from the Visitor Portal?

Yes, you can go to the Appointments tab, click the ‘More’ button and select ‘Download my schedule’ from the dropdown.

 

How can I check my Contact List in the Visitor Portal?

You can check your Contact List within the Visitor Portal by going to the Matchmaking tab and checking the right-hand bar.

 

Can I create my personal Agenda in the Visitor Portal?

Yes, you can browse the Programme sessions on the website and bookmark your favourite ones. Make sure you are logged in to the Visitor Portal and they will become immediately available on the Visitor Portal menu My Favourites.

 

HAVE YOU CHECKED THE VISITOR PORTAL PAGE?

FACTS AND FIGURES FROM EUROPEAN UTILITY WEEK

  • 12000
    VISITORS
  • 100
    COUNTRIES
  • 2000
    UTILITY REPS
  • 600
    EXHIBITORS

 

 

Diamond Partner

Platinum Partner


 

Gold Partner

Silver Partner







 

Global Knowledge Partner

Knowledge Partner

Utility Partners

Sponsors

 

All Partners & Sponsors

European Utility Week 2018 Sponsors